Housing & Customer Services Coordinator

About the company

Your new company An established and customer-focused housing organisation is seeking a Housing & Customer Services Coordinator to join its busy team in Warrington. With a strong commitment to delivering excellent resident services and creating thriving communities, this organisation prides itself on providing a responsive, people-centred approach to housing management.

Your tasks

Your new role As Housing & Customer Services Coordinator, you will act as a key point of contact for residents, providing a professional and efficient service across a range of housing and tenancy-related enquiries. Working closely with housing colleagues, contractors and external partners, you will ensure residents receive timely resolutions and an excellent customer experience. This is an excellent opportunity to gain experience within a respected social housing provider on a 3-month rolling contract with the potential for extension or a permanent position for the right candidate.

Key duties will include

• Acting as a first point of contact for resident enquiries via telephone, email and face-to-face contact.
• Managing housing, tenancy and repairs-related queries.
• Coordinating service requests and appointments with contractors and internal teams.
• Supporting housing management colleagues with tenancy administration and customer service activities.
• Investigating and responding to customer complaints and service requests.
• Maintaining accurate records and updating housing management systems.
• Liaising with internal departments and external agencies to resolve resident issues.
• Supporting the delivery of high-quality customer service standards.
• Signposting residents to relevant services and support where appropriate.
• Assisting with general housing administration and service improvements.

Requirements

What you'll need to succeed

• Previous experience within customer service, housing, tenancy support or administration.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Experience handling customer enquiries and resolving issues effectively.
• Confidence using IT systems and maintaining accurate records.
• A proactive and customer-focused approach.
• Social housing experience would be advantageous but is not essential.

What we offer

What you'll get in return

• Competitive hourly rate of £16.15 per hour via Hays.
• Full-time hours with a stable 3-month rolling contract.
• Opportunity for contract extensions and potential permanent employment.
• Valuable experience within a respected housing organisation.
• Ongoing support from a dedicated Hays consultant throughout your assignment.
• The opportunity to make a real difference to residents and local communities.

How to apply

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Lauren Corkill at Hays for a confidential discussion about your next career move.

Other

Housing & Customer Services Coordinator Location: Warrington Pay Rate: £16.15 per hour (via Hays) Contract: 3-Month Rolling Contract with Potential for Extension or Permanent Appointment Working Pattern: Full-Time, 37 Hours per Week, 5 Days On-Site

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