Customer Service & Sales Administrator

Customer Service & Sales Administrator | Colne | Full Time | Permanent | Office-Based | Competitive Salary DOE

Your New Company A well-established and innovative manufacturing business based in Colne, Lancashire, supplying specialist products to customers across the UK and international markets. With a strong reputation for quality, customer service and continuous improvement, the company is experiencing continued growth and is looking to strengthen its customer support team with the appointment of a Customer Service & Sales Administrator. This is an excellent opportunity to join a stable and successful business where you can make a genuine contribution whilst developing your administrative, customer service and commercial skills. Your New Role As Customer Service & Sales Administrator, you will be responsible for supporting customers throughout the order process and ensuring the smooth day-to-day administration of sales activities. Acting as a key point of contact for customers and internal departments, you will play an important role in delivering an excellent customer experience. Key responsibilities will include: Handling incoming customer enquiries via telephone and email. Processing customer orders accurately and efficiently. Maintaining and updating customer records and sales data. Providing customers with pricing, product and delivery information. Preparing quotations and sales documentation. Monitoring customer orders from receipt through to delivery. Liaising with production, purchasing and logistics teams to ensure customer requirements are met. Organising shipments and coordinating deliveries with courier and freight providers. Producing invoices and supporting documentation. Managing customer queries and resolving issues in a professional manner. Assisting with export and international orders where required. Maintaining filing systems and general office administration. Producing reports and supporting wider administrative activities. Providing cover and support to other departments during periods of absence or peak workload. What You'll Need to Succeed No formal qualifications are required. The business is looking for an enthusiastic and organised individual with strong customer service skills and a positive attitude. To be successful, you will have: Previous experience within customer service, sales administration, office administration or order processing. Excellent communication skills, both written and verbal. Strong organisational and time management skills. A high level of accuracy and attention to detail. Good IT skills, including Microsoft Office applications. The ability to prioritise multiple tasks within a busy environment. A professional and customer-focused approach. A positive, proactive and flexible attitude. The ability to work effectively both independently and as part of a team. A willingness to learn and develop new skills. Desirable Experience Experience within a manufacturing, engineering or industrial environment. Export administration or international customer service experience. Experience using ERP, MRP or business management systems. Previous involvement in logistics, shipping or order fulfilment processes. What You'll Get in Return Competitive Salary DOE 23 days annual leave plus bank holidays (31 days total) Company pension scheme Free on-site parking Full training and ongoing support Opportunities for professional development and progression Early finish every Friday Stable long-term career opportunity within a successful and growing business Working Hours Monday - Thursday: 8:00am - 4:45pm Friday: 8:00am - 12:30pm Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk