Client Relations Manager
About the company
An exciting opportunity has arisen for an experienced people manager and client relationship professional to join a well-established international organisation.This is a key leadership role, responsible for managing a small client-facing team while overseeing a portfolio of strategic client relationships. You'll act as a trusted partner to customers, working closely with internal stakeholders to ensure exceptional service delivery, account development and long-term client satisfaction. Key Responsibilities
Your tasks
- Lead, coach and develop a client relations team.
- Manage and nurture strategic client relationships.
- Act as the primary point of contact for key accounts.
- Collaborate with commercial, operational and cross-functional teams.
- Deliver client meetings, presentations and business reviews.
- Support account growth and retention initiatives.
- Drive continuous improvement across processes and client service delivery.
- Ensure projects and key business activities are delivered effectively.
Requirements
About YouWe're keen to speak with candidates who have:
- Proven experience leading and developing teams.
- A strong background in client relations, account management, customer success or partnership management.
- Excellent stakeholder management and communication skills.
- Experience managing multiple priorities within a fast-paced environment.
- Strong commercial awareness and problem-solving ability.
- A Bachelor's degree or equivalent.
What we offer
- Salary up to £55,000
- Hybrid working (4 days office / 1 day home)
- Leadership opportunity
- Exposure to strategic client relationships
- Supportive and collaborative culture
- Long-term career development opportunities
How to apply
If you're a relationship-focused leader looking for your next challenge, we'd love to hear from you.
Other
Experience within publishing, media, professional services, information services, customer success or other relationship-led environments would be advantageous.What's on Offer?
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk