Quality and After-Sales Service Coordinator M/F

Based at the Paris headquarters, you will take charge of all quality, compliance, and after-sales challenges in an international environment.

As a true guarantor of product quality and customer satisfaction, you will lead the Quality & SAV department and manage a small dedicated team. You will supervise the SAV process in France and Europe, ensure the follow-up of quality inspections carried out in China, coordinate relations with suppliers, service providers, and partner brands, and implement continuous improvement actions aimed at reducing return rates. You will also be involved in product development, regulatory monitoring, certifications, the negotiation of SAV contracts, as well as the analysis of quality and performance indicators.

A graduate of higher education, you have proven experience in quality, SAV, or the management of electronic and connected products in an international environment. Possessing an excellent level of English, you are recognized for your autonomy, your rigor, your ability to manage priorities, and your results orientation. Proficiency in SAP is a plus for the success of your missions.