Operations Manager

Hayasa Hospitality Group is looking for a proactive, guest-oriented, and hands-on Operations Manager to join Hayasa Hotel Old Yerevan.

Reporting to the Operations Director, you will coordinate daily on-site operations, maintain service standards, and help deliver a welcoming, personalized guest experience. You will work closely with Department Heads and Group functions to address operational needs and follow through on issues until they are resolved.

This role is ideal for a hospitality professional who enjoys being present throughout the hotel, engaging with guests and colleagues, and taking initiative in a dynamic operational environment.

Key Responsibilities

• Monitor daily hotel operations and coordinate service delivery across Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments.
• Review operational readiness, including arrivals, departures, room availability, special requests, and coordination between departments.
• Maintain a visible and approachable presence throughout the property, acting as a key point of contact for guests requiring management attention.
• Handle guest feedback, complaints, and special requests professionally, coordinating service recovery within company policies and approval limits.
• Conduct regular inspections of guest rooms, public areas, and facilities, monitoring cleanliness, maintenance, employee presentation, and service quality.
• Observe breakfast and other Food & Beverage services to ensure consistency with established standards.
• Communicate identified issues to the responsible Department Heads, coordinate corrective actions, and follow up until completion.
• Monitor guest satisfaction and online reviews, identify recurring concerns, and recommend practical improvements.
• Maintain an overview of outstanding operational matters and prepare regular updates for the Operations Director.
• Report significant incidents, service failures, and operational risks, escalating unresolved or recurring issues promptly.
• Support the implementation of HHG standards, procedures, and approved improvements in cooperation with Department Heads.
• Coordinate property-specific needs with centralized functions, including Reservations, Sales, Marketing, HR, Finance, and Purchasing.

Required Qualifications

• At least 3 years of experience in hotel operations, preferably including supervisory or management responsibilities.
• Strong understanding of hotel operations, particularly Front Office, Housekeeping, and Food & Beverage.
• Excellent guest relations, complaint handling, and service recovery skills.
• Strong organizational, communication, and problem-solving abilities.
• Ability to coordinate across departments and ensure effective follow-up without direct line-management authority.
• Fluency in Armenian, Russian, and English.
• Flexibility and willingness to be actively involved in daily hotel operations.
• Experience in a boutique hotel or a hospitality environment with international service standards is an advantage. Knowledge of Triosoft PMS is a plus.

What We Offer

• An opportunity to contribute to the guest experience at Hayasa Hotel Old Yerevan.
• A collaborative working environment within Hayasa Hospitality Group.
• Professional development and career growth opportunities.
• A competitive salary based on qualifications and experience.

How to Apply

Please send your CV to hr@hayasahotels.com, indicating “Operations Manager” in the subject line.