Delivery Operations Manager

We are looking for an experienced Delivery Operations Manager to lead and manage our field delivery team and ensure efficient, timely, and high-quality delivery operations. The role will be responsible for managing delivery representatives, optimizing daily operations and routes, monitoring performance, resolving operational issues, and ensuring excellent service levels. Responsibilities Lead, supervise, and manage the daily performance of the delivery representatives.

Plan and coordinate daily delivery assignments and routes to ensure efficient coverage and timely deliveries.

Monitor delivery performance, productivity, attendance, and adherence to assigned schedules.

Track operational KPIs such as delivery completion rate, on-time delivery, failed deliveries, and productivity.

Identify operational issues and take immediate corrective actions to minimize delays and service disruptions.

Coordinate with warehouse, customer service, sales, and other relevant teams to ensure smooth order fulfillment and delivery.

Manage escalations and resolve delivery-related issues with customers and internal teams.

Ensure delivery representatives follow company policies, procedures, and service standards.

Analyze operational data and prepare regular performance reports for management.

Identify opportunities to improve delivery processes, reduce costs, and increase operational efficiency.

Coach and develop delivery representatives and maintain a culture of accountability and performance.

Monitor vehicle/transportation utilization and coordinate with relevant teams regarding maintenance or operational requirements.

Bachelor's degree in Business Administration, Logistics, Supply Chain, Engineering, or a related field.

5+ years of experience in delivery operations, logistics, field operations, or a similar role.

Proven experience managing and supervising a team of delivery representatives, drivers, couriers, or field staff .

Strong knowledge of delivery operations, route planning, and field workforce management.

Strong KPI and performance management skills.

Excellent problem-solving and decision-making abilities.

Strong communication and team leadership skills.

Good command of Microsoft Office, particularly Excel.

Experience using delivery management systems, GPS/route-planning tools, or logistics platforms is a strong advantage.

Ability to work in a fast-paced environment and handle operational issues under pressure.

Willingness to work on-site and manage field operations.