Your tasks
- Oversee and coordinate the daily operations of the lounge.
- Supervise and manage lounge staff to ensure efficiency, discipline, and quality service delivery.
- Ensure excellent customer service and address customer complaints professionally.
- Monitor daily sales, revenue, expenses, and cash transactions.
- Maintain accurate records of sales, stock usage, expenses, and other operational activities.
- Monitor inventory levels and ensure proper storage, usage, and replenishment of drinks, food, and other supplies.
- Coordinate staff schedules, monitor attendance, and evaluate staff performance.
- Ensure the lounge maintains high standards of cleanliness, hygiene, safety, and organization.
- Coordinate with suppliers to ensure timely delivery of quality products.
- Implement strategies to increase sales, attract customers, and improve customer retention.
- Ensure compliance with company policies, operational procedures, and applicable regulations.
- Monitor equipment and facilities and coordinate maintenance when necessary.
- Prepare regular reports on sales, inventory, expenses, and staff performance for management.
- Minimize wastage, operational losses, and unauthorized use of company resources.
- Ensure the lounge provides a welcoming, comfortable, and enjoyable atmosphere for customers.
Requirements
- A minimum of 2 years of relevant experience in lounge, bar, restaurant, hotel, or hospitality management.
- A minimum of a BSc in Hospitality Management, Business Administration, or a related field.
- Strong leadership, communication, and interpersonal skills.
- Good customer service and problem-solving skills.
- Ability to manage staff, monitor sales, and control inventory.
- Basic knowledge of financial reporting and expense management.
- Good organizational skills and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Must be trustworthy, responsible, proactive, and results-oriented.
