Front Desk Receptionist

Responsibilities:

Welcome and assist members, guests, and prospective members. Respond to inquiries about memberships, services, schedules, and gym activities. Handle member check-ins and maintain accurate records. Process membership payments and issue receipts accurately. Answer phone calls, messages, and basic member inquiries. Assist prospective members with gym tours and membership information. Follow up with inquiries, prospective members, and membership renewals as assigned. Receive and properly escalate member concerns or complaints. Maintain a clean, organized, and professional front desk area. Coordinate with coaches and the Gym Manager regarding member needs. Report facility, equipment, or safety concerns promptly. Support gym promotions, events, and member engagement activities. Complete required daily reports and administrative tasks.

Requirements:

Previous experience in reception, customer service, hospitality, retail, or a similar role is preferred. Excellent communication and interpersonal skills. Friendly, confident, and professional personality. Strong customer-service orientation. Basic computer and administrative skills. Good organization and attention to detail. Ability to handle payments and records accurately. Reliable, punctual, honest, and accountable. Able to remain professional when dealing with difficult situations. Interest in fitness and wellness is an advantage.