Reception Supervisor

Supervise and coordinate the reception operations of the Serenity area, guaranteeing personalized, discreet, and high-level attention for guests, ensuring compliance with service standards and contributing to an exceptional lodging experience.

Supervise the daily activities of the Serenity reception team. Guarantee efficient check-in, check-out, and guest follow-up processes. Coordinate special requests, amenities, preferences, and personalized attentions. Follow up on arrivals, departures, frequent guests, special requests, and possible incidents. Attend to and resolve complaints, inconveniences, and special situations, ensuring guest satisfaction. Verify the correct assignment of rooms and coordination with Housekeeping, Concierge, Bellboys, and other involved departments. Maintain constant communication with operational areas to anticipate and attend to guest needs. Supervise the presentation, service attitude, and compliance with procedures of the staff in charge. Train and provide feedback to the team to strengthen their competencies and service standards. Guarantee the confidential handling of guest information and compliance with internal procedures.

-Requirements-

• Minimum education: Higher education - Bachelor's degree 2 years of experience
• Languages: English
• Age: between 25 and 40 years

Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, receptionist, recepcionista