Customer Relations Manager

Your tasks

Job Responsibilities

1. Responsible for store guest reception and customer experience management, ensuring guests receive high-quality and professional service.

1. Establish and maintain strong customer relationships, with a specific focus on managing VIPs and high-spending clients.

1. Proactively follow up on customer needs to improve customer satisfaction, repeat visits, and consumption frequency.

1. Recommend drinks, packages, and related products based on customer preferences to boost beverage sales and customer spending.

1. Actively develop new clients and maintain existing customer resources to promote long-term, steady consumption.

1. Handle customer feedback and complaints in a timely manner, collaborating with the store team to upgrade overall service quality.

Requirements

1. Cheerful personality, confident, articulate, and skilled in communication, with strong social and interpersonal skills.

1. Strong service mindset, keen observation skills regarding customer needs, and the ability to provide personalized service.

1. Equipped with sales awareness, client management capabilities, and a strong drive to achieve performance targets.

1. Experience in KTV, Live Show, bars, hotels, F&B, or high-end hospitality is preferred.

1. Experience in VIP client management or possessing relevant client resources is preferred.

1. Ability to adapt to entertainment industry working hours and shift schedules.

What we offer

Salary ranges from $3,000 to $8,000 (This includes Basic + Commissions)