reservations supervisor - hotel
Must-have:Security
Your tasks
- Co-ordinate activities with other work units or departments.
- Perform same duties as workers supervised.
- Prepare and submit reports.
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs.
- Co-ordinate, assign and review work.
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
- Take, cancel and change room reservations.
- Respond to complaints of guests.
- Receive and record bookings for package tours.
- Provide staff training.
- Provide, arrange for, or refer guests to valet parking services.
- Provide information on hotel facilities and services.
- Process credit cards, vouchers and other payments.
- Process group arrivals and departures.
- Perform front desk duties.
- Make and confirm reservations.
- Ensure smooth operation of computer equipment and machinery.
- Confirm transportation and accommodation reservations.
- Co-ordinate work activities with other departments.
- Answer inquiries and provide information to customers.
- Answer electronic enquiries.
- Resolve conflict situations.
- Professionalism in customer service.
- Conduct sales calls.
- MS Office.
Requirements
Education Secondary (high) school graduation certificate. or equivalent experience.
Computer and technology knowledge
- Internet.
Security and safety
- Basic security clearance.
Personal suitability
- Accurate.
- Client focus.
- Initiative.
- Judgement.
- Organized.
- Team player.
- Ability to multitask.
- Punctuality.
- Time management.
2 years to less than 3 years.
What we offer
Health benefits
- Dental plan.
- Disability benefits.
- Health care plan.
- Vision care benefits.
Financial benefits
- Group insurance benefits.
- Life insurance.
Other benefits
- Free parking available.
- On-site amenities.
- On-site housing options.
- Other benefits.
Other
Work setting
- Hotel, motel, resort. 201 - 400 rooms.
Work conditions and physical capabilities
- Attention to detail.
- Fast-paced environment.
- Large workload.
- Tight deadlines.
- Work under pressure.
- Ability to work independently.
Employment terms options
- Early morning.
- Evening.
Employment terms options
- Morning.
- Day.
- Weekend.