Senior Executive, Operations

About the Role

We are looking for a Senior Executive, Operations to support daily logistics operations, warehouse processes, system activities, reporting, and continuous improvement initiatives.

This role is ideal for someone with hands-on experience in contract logistics, warehouse operations, WMS/ERP systems, and team supervision. You will work closely with the operations team to ensure smooth daily execution, accurate system transactions, effective reporting, and compliance with operational procedures.

Key Responsibilities

• Supervise daily shift operations to ensure service levels, delivery timelines, and KPIs are achieved.
• Support day-to-day operational activities and resolve issues affecting workflow and service performance.
• Act as a WMS Super User, maintaining data accuracy and supporting system troubleshooting and enhancements.
• Perform advanced WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments.
• Maintain and update SOPs and Work Instructions with proper version control.
• Support operational start-ups, volume ramp-ups, process changes, and system implementation activities.
• Participate in User Acceptance Testing (UAT) and provide support during post-implementation and hyper-care periods.
• Handle staff performance and disciplinary matters in accordance with company procedures.
• Resolve shift-level conflicts and maintain a professional and productive working environment.
• Prepare daily and weekly operational reports and identify opportunities to improve reporting efficiency.
• Use advanced Excel functions to automate and streamline operational reporting.
• Support Lean, Kaizen, and other continuous improvement initiatives.
• Work closely with internal stakeholders to identify operational issues and implement practical solutions.

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, Industrial Engineering, or a related field.
• 3–5 years of relevant experience in contract logistics, warehouse operations, shift supervision, or operational business support.
• Strong hands-on knowledge of WMS and ERP systems.
• Advanced Microsoft Excel skills, including Power Query and macros.
• Good experience in preparing SOPs, Work Instructions, and operational documentation.
• Previous experience supervising a team and handling staff performance or workplace conflicts.
• Strong analytical, problem-solving, and communication skills.
• Exposure to Lean, Kaizen, or continuous improvement methodologies is an advantage.

To Apply (via Harold Consultancy) For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at hello@haroldconsultancy.com.