Assistant Supervisor

Duties & Responsibilities

Assist Manager / Supervisor Support the Supervisor and Manager in the daily operation of the lounge and ensure smooth operations.

Staff Scheduling Assist in preparing staff schedules, arranging shifts and ensuring sufficient manpower for daily operations.

Staff Supervision Guide and monitor staff to ensure they follow company procedures, service standards, and work responsibilities.

Staff Training & Coaching Teach and coach staff on proper service skills, customer handling, cleanliness, and work procedures. Provide guidance to improve their performance.

VIP Guest Service Attend to VIP guests and provide friendly, professional, and efficient service. Ensure their needs and requests are properly handled.

Stock Ordering & Inventory Assist with checking stock levels and ordering food, beverages, cleaning supplies, and other necessary items. Ensure sufficient stock is available for daily operations.

Hands-On Operations When manpower is short, be prepared to perform the duties including washing shower room, clearing tables, nap room, restocking, and other operational duties as required.

Service Quality Monitor the quality of service and ensure guests receive a pleasant and satisfactory experience. Address simple guest feedback or complaints and report serious matters to the Supervisor or Manager.

Cleanliness & Hygiene Ensure the lounge, kitchen, shower rooms, nap rooms, and other common areas are clean, tidy, and maintained according to hygiene standards.

Teamwork & Communication Work closely with all staff and departments to ensure smooth daily operations and good teamwork.

Daily Operations Support Assist with opening and closing duties, checking equipment and supplies, and ensuring all operational tasks are completed properly.

Additional Duties Perform any other duties assigned by the Supervisor or Manager to support the smooth operation of the lounge.