Your tasks
- Welcome showroom visitors and provide a professional first point of contact.
- Respond to customer enquiries in person, by telephone, email, and digital channels.
- Register leads and maintain accurate customer records in the CRM system.
- Schedule appointments, vehicle demonstrations, and follow-up calls.
- Direct prospective customers to the appropriate sales executives.
- Follow up with prospects to improve customer engagement and sales conversion.
- Handle customer feedback and escalate complaints appropriately.
- Prepare customer interaction reports and maintain showroom standards.
Requirements
- OND in Business Administration, Marketing, Mass Communication, or a related field.
- 1–3 years of relevant customer service, CRM, hospitality, or sales support experience.
- Excellent communication, interpersonal, and customer service skills.
- Professional presentation and a courteous, customer-focused attitude.
- Proficiency in Microsoft Office, email, and CRM tools.
- Strong organisation, attention to detail, and multitasking skills.
