Assistant Operations Manager

The Assistant Operations Manager supports the Sr. Operations Manager in overseeing and enhancing overall retail operations to ensure smooth store performance and optimal sales execution. This role is responsible for implementing operational systems, coordinating cross-functional requirements, and ensuring store readiness through effective inventory, staffing, and promotional management. The position also involves conducting regular store visits to assess performance, resolve issues, and drive operational excellence across all retail stores and beauty counters.

Key Responsibilities

Report directly to the Sr. Operations Manager

Support the implementation and continuous improvement of operational systems and procedures to ensure smooth retail operations (from demand planning to achieving 100% fill rate)

Coordinate with internal teams, external suppliers, and retail partners to ensure all operational requirements (e.g., product requests, store improvements, promotions) are fulfilled

Conduct regular store and beauty counter visits to:

Evaluate performance of Beauty Assistants

Ensure store orderliness and compliance

Perform market analysis

Identify and resolve operational issues

Monitor stock levels and ensure availability of products, testers, and supplies; escalate needs to head office and handle urgent replenishments when necessary

Participate in operational events such as product launches, special activations, invitational selling, conventions, fairs, and bazaars

Qualifications

Bachelor’s degree in Business, Marketing, or any related field

At least 2 years of relevant experience in retail or FMCG

Background in roles such as Key Account Management, Buying, Operations, or Category/Brand Management is an advantage

Strong analytical and problem-solving skills

Highly organized with a systematic approach to work

Demonstrates both charismatic and pragmatic leadership

Knowledgeable in retail operations, team management, and sales execution

Proficient in Microsoft Excel and PowerPoint

Able to work independently, under pressure, and with minimal supervision

Strong collaboration skills with cross-functional teams

Willing to do fieldwork