IT Support Specialist (m/f/d)

Introduction

On behalf of our client, HAPEKO, the recruitment consultancy for specialists and executives, we are looking for an IT Support Specialist (m/f/d) in permanent employment.

Our client is a technology-oriented software company with an international presence, specializing in digital certification, compliance, and documentation solutions for regulated industries. Their proprietary platforms support companies in digitally mapping complex standards, certification, and approval processes in an audit-proof and scalable manner. Target industries include, among others, Aerospace, Defence, Manufacturing, and other highly regulated industrial sectors.

To strengthen the IT team, we are looking for a dedicated IT Support Specialist (m/f/d) who will act as the first point of contact for users, maintain applications, and contribute their know-how to the continuous optimization of the IT landscape.

Tasks

• You are the first point of contact (m/f/d) for customers and internal users, processing service desk tickets and ensuring fast and service-oriented solutions
• You administer and maintain applications, manage users, permissions, and configurations, and ensure stable system operation

• You analyze malfunctions, resolve errors sustainably, and actively contribute to the continuous optimization of applications
• You automate recurring processes, create and maintain scripts for database queries and reporting

• You coordinate the management of technical standards and norms (e.g., ISO, DIN, SAE, or AFNOR) as well as, if required, license management

Profile

• You have successfully completed vocational training or a degree in the IT field (e.g., Informatik, Wirtschaftsinformatik, or Information Management) or a comparable qualification
• You bring practical experience in Application Support or in handling Document Management Systems (DMS) and ideally have knowledge of ServiceNow or comparable ticketing systems

• You have good written and spoken English skills and are characterized by a strong service and customer orientation
• Knowledge of technical standards and norms (e.g., ISO, DIN) as well as experience in regulated industries or enterprise IT environments is desirable

• You have good SQL skills; initial experience with Python, PowerShell, or comparable scripting languages

Benefits

• A responsible and varied task with plenty of creative freedom in an innovative company
• A modern working environment with exciting IT topics, where you can contribute your ideas and actively participate in the further development of systems and processes

• Flat hierarchies, short decision-making paths, and a collegial team, where cooperation and mutual support are highly valued
• Individual development and training opportunities to continuously expand your professional knowledge and learn new technologies

• A long-term perspective in a future-oriented company with an international environment and demanding customer projects

As a multi-award-winning recruitment consultancy, HAPEKO is the first address for specialists and executives in Germany and Austria. We create connections between qualified candidates and exciting companies. With a total of more than 20 locations, we accompany you on your way to your next career step.

Contact

The position IT Support Specialist (m/f/d) with the job no. 26-186234 is managed by HAPEKO Nürnberg.

Please send us your application via our application form.

Further information can also be found at HAPEKO Nürnberg.