Coordinator Customer Service

What You'll Do The Customer Solutions Coordinator supports customers by coordinating solutions, responding to inquiries, and helping ensure timely resolution of service needs, thus enhancing customer satisfaction.

• Printing payment collection and MTD release
• Printing, checking and releasing of bills of ladings
• Monitoring/ taking action on uncleared containers
• Liaising with Operations for confirmation of loaded containers
• Receiving all import docs daily and processing import releases against freight / landside
• Receiving and updating systems with surrendered original bills of lading (OBL), release status and payment and document retrieval status.
• Liaising with finance for payment confirmations
• Communicating with customers and authorities in cases of exception handling of shipments
• Clarify and addressing all customer queries
• Providing customers with shipping details

What Makes You A FitEducation*

• University degree or equivalent.

Knowledge, Skills & Abilities for success in the role.

• 2 years' experience in liner shipping, preferably in a customer solutions or service department
• Import, export and documentation Process Knowledge
• Ability to analyze and solve problems
• Effective communication skills with very good command of written and spoken English
• Business focus
• Good leadership skills
• Customer oriented
• Teamwork
• Drive for results.

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