SALES & CUSTOMER SERVICE MANAGER

Company Overview

HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD. operates since 1990, specializing in Air/Ocean import/export logistics, warehousing, and distribution. Licensed with ISO 9001: 2015 and IATA 32-3 0376, with offices at Airport HQ and Jalan Buroh.

Job Summary

Lead and manage sales and customer service teams to drive business growth, manage key accounts, and deliver logistics solutions across Air Freight, Sea Freight, and 3PL services in Singapore and ASEAN markets.

Responsibilities

• Lead and coach theSales & Customer Service teams to optimise performance and workload management.
• Develop new business and grow existing customer accounts.
• Manage key accounts, including Singapore and Japanese customers.
• Drive business growth across Air Freight, Sea Freight, Logistics and 3PL services.
• Prepare and review quotations, tenders, SOPs and commercial proposals.
• Monitor sales performance, pipeline, KPIs, budgets and P&L; provide management reports.
• Conduct sales reviews and follow up on business opportunities to maximise revenue.
• Ensure high customer service standards, timely responses and effective issue escalation.
• Build strong customer relationships and resolve service issues promptly.
• Collaborate with Operations, Pricing and other departments to meet customer requirements effectively.

Preferred competencies and qualifications

Experience in freight forwarding, logistics or supply chain management. Strong sales, business development and account management skills. Proven leadership in managing sales and customer service teams. Commercially minded with experience in pricing, budgeting and P&L. Excellent communication, negotiation and problem-solving abilities. Team player with strong cross-functional collaboration skills. Experience with regional or multinational customers preferred.