Executive Receptionist

Your tasks

• Greet clients and ensure they feel comfortable from the moment they arrive
• Manage bookings, scheduling, rescheduling, and cancellations via WhatsApp and telephone
• Respond to client messages and inquiries regarding services, pricing, and availability
• Organize nail artist schedules to prevent overlaps and ensure smooth queuing
• Handle payments and daily transaction recording
• Send appointment reminders and follow-ups after services
• Maintain the tidiness of the reception area and waiting room
• Check supplies stock and report to the team
• Assist in uploading studio content on social media

Requirements

• 1-2 years of experience as a receptionist, admin, or customer service (plus: in a salon, spa, or beauty business)
• Residing in Bali
• Good communication, friendly, and polite
• Active English (spoken and written) to serve tourist and expat clients
• Familiar with WhatsApp Business and booking applications
• Able to use Google Sheets / Docs or basic cashier systems
• Detail-oriented, organized, and able to multitask
• Neat appearance and willing to work on weekends and holidays according to the schedule

Skills:

• Teamwork
• Problem Solving
• Scheduling
• Hotel Reception
• Reception Consultation
• Conference Reception
• Customer Engagement
• Restaurant Reception
• Customer Service
• Microsoft Office