hotel front office manager
Your tasks
- Develop and implement policies and procedures for daily operations.
- Recruit and hire staff.
- Supervise staff.
- Conduct performance reviews.
- Negotiate with suppliers for the provision of materials and supplies.
- Conduct training sessions.
- Perform front desk duties.
- Implement marketing activities.
- Arrange for and oversee maintenance activities.
- Enforce policies and procedures.
- Address customers' complaints or concerns.
- Assist clients/guests with special needs.
- Establish work schedules.
- Manage events.
- Organize and maintain inventory.
- Maintain accurate records.
- Assist clients with check-in procedures for accomodation and/or transportation.
- Oversee and co-ordinate office administrative procedures.
Requirements
Education Bachelor's degree.
Computer and technology knowledge
- MS Word.
- MS Excel.
- MS Office.
- MS Outlook.
- MS PowerPoint.
Personal suitability
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Team player.
Screening questions Do you have experience working in this field?.
3 years to less than 5 years.
What we offer
- Free parking available.
- On-site amenities.
Other
Work setting Hotel, motel, resort.
Supervision 5-10 people.
Work conditions and physical capabilities
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Attention to detail.
- Large workload.
Employment terms options
- Early morning.
- Evening.
- Shift.
Employment terms options
- Morning.
- Night.
- Day.
- Weekend.