Service Administrator
Your tasks
About the Role A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.
In this role, you will support the day-to-day running of the operations department, including:
- Monitoring and responding to emails in the service inbox
- Answering incoming calls to the Service Desk
- Logging client requests across internal and external systems
- Scheduling engineer visits and coordinating their attendance
- Closing completed jobs on the internal job management system
- Booking couriers and tracking shipments
- Managing the return of faulty equipment to suppliers or manufacturers
- Sending Welcome Packs to newly onboarded clients
Requirements
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.
You will be
- Experienced in a similar service led or administrative role
- Highly organised with exceptional attention to detail
- Confident managing multiple tasks and prioritising effectively
- An excellent communicator, both written and verbal
- Friendly, approachable, and professional when dealing with clients
- Reliable, proactive, and comfortable working in a fast-paced office environment
What we offer
What's in It for You?
- Monday-Friday, 9am-5pm working pattern
- 23 days holiday plus bank holidays, rising with length of service
- Supportive, friendly, and collaborative team culture
- Pension scheme
- Company Christmas bonus
- On-site parking
- Regular company events
- Full training provided with ongoing development opportunities
Other
Service Administrator Salary: £27,000 per year Location: Stevenage Hours: Monday - Friday, 9am to 5pm Contract: Permanent