Export Sales Administration Assistant (M/F)

With nearly €60M in turnover and 450 employees, HACARE is a French group that owns several SMEs (CORONA MEDICAL, HACARE, BMB MEDICAL, HERDEGEN) specializing in the design and manufacture of medical furniture for the hospital, residential care (nursing homes), and MAD (home care) sectors, notably through a complete range of medical beds. Our products are distributed in France and for Export.

Today, as part of our development, we are recruiting: Sales Administration/Export Assistant (M/F)

Your missions:

Within the Sales Administration/Export department of the company BMB MEDICAL located in TREVOUX (01), your main missions are as follows:

• Inform prospects and customers about the BMB MEDICAL product range;
• Create quotes via the GPAO (configurator);
• Record customer orders and issue order acknowledgments (ARC);
• Verify order feasibility with production and update the shipping schedule;
• Send ARCs to customers within a maximum of 48 hours;
• Organize and monitor export shipments, in connection with carriers and freight forwarders;
• Manage international transport: requesting quotations, booking transport, monitoring pickups and deliveries, managing any transport incidents;
• Prepare, check, and transmit the documentation necessary for exports and customs formalities;
• Send invoices to customers and ensure follow-ups if necessary;
• Report any information regarding customer satisfaction that you become aware of: non-compliant delivery, internal non-conformity, customer complaint, etc.;
• Answer incoming calls and direct interlocutors to the relevant persons or departments;
• Participate in specialized trade fairs;
• Respond to tenders in collaboration with the Export Director;
• Prepare the administrative and technical files necessary for tenders;
• Ensure compliance with the requirements and deadlines related to tenders.

Profile: With an initial training of Bac+2, ideally a BTS Commerce International, you have at least 2 years of initial experience in an import or export sales administration position or export commercial assistance.

Initial experience in ADV Export, sales administration, or international shipment management is desired. Mastery of export transport management and associated documentation is a real asset. Knowledge of customs formalities and Incoterms would be appreciated.

Dynamic, recognized for your interpersonal skills and sense of customer service, you benefit from a good ability to synthesize information and have a taste for teamwork.

You are very rigorous and organized, both in file follow-up and in compliance with procedures.

You are comfortable in ENGLISH, both written and spoken.

Full-time permanent position (CDI) Remuneration: starting from 32,000 euros over 13 months Availability: Immediate Benefits: Mutuelle, Prévoyance, tickets restaurants