Assistant Relationship Manager

Customer Management Provide courteous and efficient support to customer inquiries, referring to the Relationship Manager when necessary. Coordinate with Compliance, Operations, and Risk teams to ensure timely processing of client transactions and service requests. Monitor client account activity and assist in resolving operational or service-related issues. Collect, prepare, and verify customer documentation—such as identification, proof of address, and financial reports—to ensure accuracy and completeness. Manage and track the flow of documentation, maintaining proper records and compliance with internal standards. Prepare and dispatch correspondence, statements, and notifications to corporate clients as required. Compliance (Onboarding, KYC, Transactional due diligence) Prepare onboarding and KYC/CDD renewal documentation in accordance with internal policies and procedures. Conduct KYC/CDD and Trade KYC screenings for both new and existing accounts, ensuring efficient and accurate assessment and resolution of screening hits. Perform background and reference checks on new corporate clients in line with regulatory and bank requirements. Assist Relationship Managers in following up with clients to obtain outstanding documentation required for compliance purposes. Prepare and send out client communications to ensure timely delivery of the latest forms issued by Compliance or regulatory authorities Ensure all submitted documentation is complete and fully aligned with the bank’s internal policies and compliance guidelines. Prepare responses to regulatory surveys and reports as required by local authorities. Credit Review & Report Prepare relevant information and documentation—such as financial statements, net worth summaries, and ageing reports etc —to support Relationship Managers in conducting annual reviews of corporate borrowers. Assist Relationship Managers in compiling and completing components of the credit review package. Data & Information Management Ensure timely and accurate collection and submission of all required documents. Maintain up-to-date information and perform necessary screenings in accordance with regulatory and internal requirements. Ensure accurate data entry and verification in the marketing database, particularly for screenings and checks. Support audits, reviews, and inspections by ensuring all relevant documentation is complete, current, and readily accessible. General Administration Prepare, review, and ensure the accuracy of reports required for meetings. Provide administrative support for general Marketing-related tasks as assigned by the Head of Corporate Banking. Complete and submit assigned project work within the given deadlines.