Client Experience Concierge
About the company
At HAACH, we are dedicated to providing top-tier beauty and wellness treatments. We are looking for a warm, organized, and polished Client Experience Concierge to be the face of our brand and ensure every client feels pampered from the moment they walk through our doors.
You may visit our website @ www.haach.com for more information on our brand.
Your tasks
- Be the First Impression: Warmly welcome and check in clients, ensuring they feel comfortable and well taken care of.
- Manage the Schedule: Expertly handle appointment bookings, cancellations, and rescheduling via phone, email, and in-person.
- Coordinate the Flow: Work closely with our beauty specialists to keep appointments running smoothly and on time.
- Handle Transactions: Process payments accurately and assist clients with purchasing retail beauty products.
- Maintain the Space: Keep the reception and waiting areas looking beautiful, clean, and inviting at all times.
Requirements
What We Are Looking For
- A naturally friendly, elegant, and professional demeanor.
- Excellent communication and customer service skills.
- Strong organizational skills with the ability to multitask gracefully in a fast-paced environment.
- Prior experience in hospitality, retail, or a salon/spa setting is a huge plus.
- A genuine passion for the beauty and wellness industry!
Other
- 5 branches around Singapore, all are located near MRT
- 6 days off per month
- Work retail hours, no OT required