service writer - auto repair

Education:

Secondary (high) school graduation certificate.

Tasks:

• Develop communication strategies.
• Act as spokesperson for an organization.
• Answer written and oral inquiries.
• Assist in the preparation of brochures, reports, newsletters and other material.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Maintain records and statistics.
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Receive payments.
• Sell merchandise.
• Explain procedures, risks and benefits to clients.
• Answer clients' inquiries and provide information.
• Provide estimate of costs.
• Prepare cost estimates.

Computer and technology knowledge:

• Adobe Experience Manager (AEM).
• Database software.
• MS Excel.
• MS Outlook.
• MS Windows.
• MS Word.
• MS Office.
• Social Media.
• Spreadsheet.
• Google Drive.
• Electronic mail.
• Simply Accounting.

Area of specialization:

Communications.

Security and safety:

• Bondable.
• Criminal record check.
• Driving record check (abstract).

Transportation/travel information:

• Own transportation.
• Valid driver's licence.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Work under pressure.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Organized.
• Reliability.
• Team player.
• Ability to multitask.
• Dependability.
• Honesty.
• Quick learner.

Screening questions:

• Do you have experience working in this field?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Experience:

Experience an asset.

Employment terms options:

Day.

Health benefits:

• Dental plan.
• Health care plan.
• Vision care benefits.

Financial benefits:

• Group insurance benefits.
• Life insurance.

Other benefits:

• Free parking available.
• Other benefits.