Bilingual Customer service URDU-English

Key Responsibilities: Engage and Assist: Provide world-class Customer Service and Customer Support through various channels, including phone, email, and chat, ensuring every customer interaction is positive and productive.

Problem Solve: Expertly diagnose and resolve customer inquiries, issues, and complaints with efficiency and a friendly demeanor.

Required Skills for Success: Proven B1+ in Urdu Language (both spoken and written) is essential.

B1+ English Language .

Demonstrated ability in Customer Service , Customer Care , and Customer Support .

Excellent Communication Skills , including Active Listening and clear articulation.

A natural talent for Problem Solving and Conflict Resolution .

High degree of Empathy and patience in handling diverse customer needs.

Familiarity with Sales principles and basic techniques.

Ability to quickly learn and navigate CRM Software .