SALES TECHNICIAN M/F

Job Purpose:

• Receive customer requests, analyze technical and commercial specificities, recommend and quote the technical and commercial solution most suited to the need in order to ensure the development of turnover and commercial margin.
• Take charge of offers and orders for Guichon Valves Origin spare parts & on-site interventions, renewals, new works, and workshop repairs.

Significant Activities:

Guarantees:

• Taking into account (specifications, standards, drawings, technical documents) and analyzing customer needs through technical and commercial qualification in order to produce relevant price offers.
• Drafting the commercial and technical offer within the allotted timeframe, taking customer needs into account and developing the customer relationship.
• Following up on, and chasing offers, and using all necessary negotiation means (within an allocated scope) until the order is obtained.
• Validation of customer orders: contract reviews (check-list, comparison between order and offer).
• Customer satisfaction through support during the project lifetime (facilitating and managing offer reviews, contracts, and follow-up of actions.)

Ensures:

• Representation of the customer within the company by disseminating information to internal services and vice versa in collaboration with ADV (planning, management of modifications, NCs, claims); acts as the primary contact for the customer.
• Business follow-up for projects of significant scale for the company, in collaboration with the Commercial Director and company stakeholders.
• Provision of key documents for various internal and external stakeholders (documents related to the offer, to the order).
• Regular reporting of activity to management.

Contributes:

• To the definition of incoterms and the negotiation of payment terms (in agreement with the Commercial Director and the customer).
• To customer receptions / customer site visits / participation in trade fairs.
• To compliance with the various standards and rules (quality, export compliance, and others) in place in the company.
• To being a driver and proactive in the search for customer satisfaction and in the continuous improvement of the company.
• Performs offer and contract reviews with the necessary company departments.
• Drafts offers according to current procedures.
• Records quotes on the server in the customer file.
• Signs documents related to documentary collections (ARC or others) related to the main activity.
• Disseminates to the concerned persons all known information that may have a direct or indirect impact on the company.
• Depending on validation criteria, follows the necessary procedure for the engaged activity.

Specific Professional Knowledge:

• Fluent technical English, a second language is desired (German and/or Spanish, Italian, Portuguese).
• Advanced knowledge of office tools (Office pack), ERP, CRM.
• Good knowledge of commercial and negotiation techniques.
• Ability to train others in the profession and transmit knowledge.
• Ability to represent the company to our customers and carry the group's values.
• Analysis methodology, problem-solving, and continuous improvement tools.
• Application of current health, safety, environment, nuclear security, and fight against CFS instructions.
• Project management notions.
• Work experience in the manufacturing of special machines, machining, manufacturing companies.
• General knowledge in mechanics and customer processes.
• Ability to read and understand received files and customer specifications. </body>