ACCOUNT MANAGER M/F
Machine translation — original language: French.Show original
Guarantee:
- Taking into account and analyzing customer needs (specifications, plans, technical documents) in order to produce relevant offers.
- Drafting the commercial and technical offer within the specified timeframe.
- Validation of customer orders: contract reviews (check-list, comparison between order and offer)
- Customer satisfaction through support throughout the realization process (facilitating and managing offer reviews, contracts, and monitoring actions...) Ensures
- Disseminating information from the customer to the various internal stakeholders and vice versa.
- Business monitoring for projects of significant scale for the company, in collaboration with the Sales Manager and company stakeholders
- Ensures the availability of key documents for the various internal and external stakeholders (documents related to the offer, to the order)
- Regular reporting of activity to management Contributes
- To the definition of incoterms and the negotiation of the most appropriate payment terms (in agreement with the Regional Sales Manager and the customer)
- To customer acceptance tests / customer site visits
- To compliance with the various standards and rules (quality, export compliance and others) in place in the company and in the group
- To supporting the Finance Department in credit management, customer collections, and dispute resolution
- Transversal support to other departments when necessary
- Being a driver and proactive in the search for customer satisfaction and in the continuous improvement of the company
BAC +2 / +3 predominantly technical (mechanical design, production engineering, special machine design) 2 to 5 years of experience in a similar position or methods department or design office Experience in the mechanical sector, ideally knowledge of the industrial valves sector Technical English mandatory with a second language desired (German or Chinese) Knowledge of international trade practices (incoterms,...) Being proactive in customer satisfaction and continuous improvement.