CUSTOMER SERVICE MANAGER (GUANG DONG)

Customer Service Manager

We are looking for an experienced and service-oriented Customer Service Manager to lead our customer service operations and ensure a high standard of customer satisfaction.

Key Responsibilities

• Manage and supervise the daily activities of the customer service team.
• Handle customer enquiries, feedback, complaints, and service-related issues professionally.
• Resolve escalated customer cases and ensure timely follow-up.
• Develop and implement customer service procedures and service standards.
• Monitor team performance and ensure service quality targets are achieved.
• Train, coach, and guide customer service staff to improve their performance.
• Coordinate with sales, operations, logistics, and other departments to resolve customer issues.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Prepare customer service reports and provide updates to management.
• Identify recurring customer issues and recommend improvements to products, services, or operational processes.
• Build and maintain strong relationships with key customers.
• Manage staff scheduling and manpower allocation within the department.
• Ensure company policies and procedures are followed by the customer service team.

Requirements

• Diploma/Degree in Business Administration, Customer Service, Management, or a related field.
• Relevant experience in customer service, preferably with supervisory or managerial experience.
• Strong communication and interpersonal skills.
• Good leadership and team management abilities.
• Strong problem-solving and complaint-handling skills.
• Able to work independently and under pressure.
• Customer-focused with a professional and positive attitude.
• Proficient in Microsoft Office and customer management systems.
• Good command of English; additional languages will be an advantage.

Position

Job Title: Customer Service Manager Employment Type: Full-Time Working Location: Singapore