INTERN, TRAINING & SERVICE QUALITY

KEY RESPONSIBILITIES: •    Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.   •    Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.   •    Observe activities on the ground and identify possible areas of improvement.   •    Construction and consolidation of effective course modules to drive operational and service excellence. •    Refresh and updating of existing training materials. •    Conduct random inspections according to the grooming guidelines and standards and SOPs. •    Develop SOPs and guidelines for business continuity plans (e.g. manual check-in). •    Lead and motivate operational staff to carry out their duties according to the requirements of the airlines. KEY REQUIREMENTS: •    Confident in Microsoft Excel, Word and Powerpoint •    Confident in communications  •    Observant and meticulous to details •    Excellent writing skills to draft guidelines and procedures •    Ability to collaborate with others and get stakeholder buy-in to drive effective change management •    Have the drive to learn