Help Desk professional required for a temporary project

Your tasks

A large organization requires a technical support professional for a temporary six-month project, with an option for extension, as part of an operating systems upgrade project. The role includes independent work in a lab environment, alongside providing internal support services to the organization's employees. The work focuses on preparing computers and workstations, installing equipment, handling hardware and software faults, and providing solutions for faults in operating systems and Office applications.

Requirements

At least one year of experience in a Help Desk role – Mandatory. Basic English level and the ability to communicate with suppliers abroad – Mandatory. Knowledge and experience in diagnosing and solving hardware, software, and peripheral equipment faults – Mandatory. Experience in supporting and solving faults in Microsoft Office applications, with an emphasis on versions 2016 and 2021 – Mandatory. Experience in supporting Windows operating systems, with an emphasis on Windows 10 – Mandatory. Experience working in a Domain environment – Significant advantage. Familiarity with Active Directory, Citrix, and SCCM – Advantage. Familiarity with Avaya telephony systems – Advantage. Experience working with servers and a VMware virtualization environment – Advantage.