Experienced Help Desk professional required for a large organization in Petah Tikva

A large organization requires an experienced Help Desk professional to join a team of 6 support staff and a team leader.

The role combines telephone support and on-site frontal work and includes providing support to approximately 800 organization employees: handling hardware and software faults, computer installation, issuing monitors and peripheral equipment, support for operating systems and Office applications, working in a Domain and AD environment, and support in a Citrix environment including hundreds of users. Additionally, there is work with systems and tools such as SCCM, VMware, and Avaya telephony.

• At least 5 years of experience in a Help Desk role – Mandatory; significant experience of several years will be a great advantage
• Experience in handling hardware, software, and peripheral equipment faults – Mandatory
• Experience in supporting Windows 10 and Office 2016/2021 – Mandatory
• English at a level that allows communication with suppliers abroad – Mandatory
• Experience with Active Directory / Domain environment – Significant advantage
• Familiarity with Citrix, SCCM, VMware, servers, and Avaya – Advantage
• High service orientation, ability to explain and good communication, order and organization, and ability to work independently