Key Account Manager - B2B Telecommunications

Job Objective Meet monthly commercial objectives through the prospecting and onboarding of new clients, the development and loyalty of the current portfolio, and the commercialization of telecommunications and information technology (IT) solutions. The role must guarantee a high-quality service experience throughout the entire commercial cycle, ensuring sustainable and profitable business relationships.

Main Functions

• Meet the monthly sales budget and established commercial indicators.
• Identify, prospect, and develop new business opportunities.
• Manage and strengthen relationships with current clients, promoting loyalty and billing growth.
• Analyze client needs and design value propositions aligned with their requirements.
• Negotiate and close commercial opportunities profitably.
• Prepare, execute, and update account plans for assigned clients.
• Conduct periodic commercial visits according to the defined strategy.
• Manage and keep commercial information updated in the CRM tool.
• Monitor the market and competitor movements to identify growth opportunities and retention strategies.
• Support marketing campaigns, product launches, and commercial events.
• Participate in the development and improvement of the product and service portfolio, providing feedback to technical areas regarding market needs.
• Coordinate the commercial process from opportunity generation to service implementation, including the management of pre-billing, feasibility, and installation.
• Manage the correct creation and updating of clients in the information systems.
• Request and verify the documentation required for onboarding processes, credit studies, and data updates.
• Guarantee the proper registration and conservation of clients' commercial documentation.
• Support portfolio management and the follow-up of payment commitments when required.
• Maintain deep knowledge of the telecommunications and IT solutions portfolio, as well as the needs of each client.
• Present periodic reports on commercial management, results, and identified opportunities.
• Guarantee timely attention and effective communication with clients during all stages of the commercial process.

Requirements:

• Engineer in Systems, Telecommunications, Electronic, Administrative, Marketing, or related fields.
• 3 years of experience in B2B segment sales in Telecommunications and/or IT services (Indispensable), proven experience in prospecting, experience in high-value accounts.

Preferably Knowledge of:

• Sales Techniques
• B2B Negotiation
• B2B client prospecting methodology (desirable)
• English B1
• Networking management and long-term relationships
• Technical knowledge in connectivity, datacenter, cybersecurity.
• Development of account plans.
• Ability to open doors in new accounts