NOC Technician I

About the company

The Network Operations Center (NOC) is a team of technical and motivated employees who work together to provide reliable service and support to our customers. Our primary focus is ensuring GTA's core network, telecommunications platforms, and supporting data center environments remain operational, monitored, and properly supported.

GTA Val-You’s Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Your tasks

The NOC provides 24/7 monitoring, first-line troubleshooting, customer intake, incident coordination, documentation, escalation, and operational support across GTA's network and data center environments.

The NOC Technician I is responsible for Tier 1 monitoring and support of GTA's core network and supporting infrastructure. The position monitors critical network elements, responds to alarms and customer-reported issues, performs initial troubleshooting and triage, creates and manages trouble tickets, coordinates escalations, and communicates network and service-impacting events.

The role also provides first-line operational support for GTA's data centers, including GU1, GU2, GU3, and future GTA data center facilities. Data center responsibilities include monitoring facility and environmental conditions, customer intake, assigned onsite coverage, walkthroughs, access support, documentation, and escalation.

Responsibilities include

• Provide Tier 1 monitoring and support for Internet, Broadband, IPTV, Wireless, Voice, Transport, and other GTA network platforms.
• Monitor core network elements and proactively identify network alarms, degradation, outages, and service-impacting conditions.
• Perform initial troubleshooting and analysis of service delivery platforms and escalate issues to the appropriate Tier 2, engineering, facilities, IT, security, vendor, or operational teams.
• Create and maintain trouble tickets, document troubleshooting actions, capture customer impact, determine initial severity, and ensure incidents are routed appropriately.
• Communicate network outages, planned maintenance, restoration progress, and other service-impacting events to internal teams and customers as required.
• Maintain applicable Service Level Agreements (SLAs) and support Key Performance Indicator (KPI) targets.
• Provide direct customer support when required and communicate clearly with both technical and non-technical audiences.
• Perform continuous network health checks and proactively identify conditions that may affect service reliability.
• Create reports related to network uptime, utilization, incidents, alarms, and other operational metrics.
• Dispatch to customer premises, GTA facilities, remote equipment centers, Video Headend locations, wireless sites, and data centers when required to provide Tier 1 or authorized remote-hands support.
• Follow established NOC Standard Operating Procedures, escalation procedures, maintenance procedures, and emergency response processes.

Data Center Operations Responsibilities As part of the NOC function, the NOC Technician I also provides first-line monitoring, customer intake, triage, documentation, and escalation for GTA data center operations.

Responsibilities include

• Monitor assigned facility, environmental, security, IT, and customer-impacting systems, including BMS, EPMS, EMS, or other monitoring platforms where applicable.
• Recognize and report abnormalities involving commercial power, UPS systems, generators, cooling, temperature, humidity, water or leak conditions, and physical security.
• Acknowledge, document, triage, and escalate data center alarms according to established procedures.
• Serve as the initial NOC contact for telephone and email requests affecting GTA data centers.
• Capture customer requests and impacts, create or update tickets, determine initial severity, and route issues to the appropriate responsible team.
• Provide assigned onsite data center coverage based on operational and staffing requirements.
• Complete required data center shift walkthroughs and inspect permitted areas for visible alarms, water intrusion, abnormal heat, unusual sounds or odors, cleanliness concerns, access issues, and other abnormal conditions.
• Support authorized customer, vendor, contractor, visitor, and employee access in accordance with GTA Physical Security policies.
• Verify identity, authorization, visit purpose, permitted areas, and escort requirements when performing access support.
• Issue temporary or visitor badges when authorized and maintain required access and visitor records.
• Maintain accurate shift logs documenting significant alarms, customer contacts, incidents, escalations, walkthroughs, escorts, access events, and unresolved issues.
• Provide clear written shift handoffs identifying outstanding issues, responsible owners, and required follow-up.
• Review scheduled maintenance activities and recognize expected alarms or impacts while escalating unexpected conditions.
• Maintain accurate event timelines during incidents and provide factual status updates within the technician's assigned authority.
• Perform assigned responsibilities during storms, typhoons, emergencies, and other business continuity events.
• Follow established emergency staffing, communication, escalation, and fallback procedures.

Role Boundaries The NOC Technician I is primarily a first-response, monitoring, observation, documentation, troubleshooting, and escalation role.

Technical work involving data center infrastructure is performed only when specifically authorized and within the employee's training and qualifications.

The technician is expected to

• Follow established operating procedures, access requirements, post orders, and escalation processes.
• Observe, document, and escalate abnormal facility or network conditions.
• Route facility repairs, access changes, equipment modifications, and specialized technical work to the responsible team.
• Report any condition or conflict that prevents required monitoring, walkthroughs, escorts, customer support, or dispatch responsibilities from being completed.

Tier 1 telecommunications or remote-hands responsibilities do not provide unrestricted authority to repair data center infrastructure, modify security permissions, or make unapproved equipment changes.

Requirements

Who we are looking for We are looking for an individual who wants to grow and develop their telecommunications and network operations career. The ideal candidate is a team player with strong written and verbal communication skills who can work effectively across multiple technical and operational teams.

This individual should be inquisitive, analytical, detail-oriented, dependable, and passionate about providing excellent technical and customer support. The candidate must also be comfortable working in a fast-paced 24/7 operational environment where priorities may change quickly based on network events, customer impact, emergencies, or business needs.

Candidates Must Show

• Ability to promote GTA's culture and mission when interacting with employees, customers, vendors, partners, and visitors.
• Strong technical aptitude and an understanding of technologies used in telecommunications and service delivery.
• Willingness to continually increase technical knowledge through training, research, and hands-on experience.
• Strong verbal and written communication skills.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Strong organizational skills with the ability to prioritize multiple activities in a fast-paced operational environment.
• Attention to detail and accuracy when documenting incidents, alarms, customer interactions, and operational activities.
• Ability to make sound, fact-based decisions and seek guidance or escalation when necessary.
• Strong customer service, analytical, problem-solving, and time-management skills.
• Dependability, punctuality, and consistent attendance.
• Ability to remain calm and effective during outages, emergencies, and high-pressure situations.
• Curiosity and a commitment to continuous learning and professional growth.
• Ability to work collaboratively across NOC, Network, Data Center Operations, Facilities, Physical Security, IT, Service Delivery, vendors, and other supporting teams.

Knowledge and Training Candidates should have or be prepared to develop knowledge in:

• TCP/IP and basic network troubleshooting tools.
• Telecommunications, wireless, IP, broadband, voice, and transport technologies.
• Network alarm monitoring and incident management.
• Ticketing, escalation, customer intake, and service ownership.
• Basic data center power, UPS, generator, environmental, and cooling concepts.
• Facility, environmental, IT, and security alarm recognition.
• Data center access control, visitor escorts, badge procedures, walkthroughs, and shift handoffs.
• Emergency, storm, typhoon, and business continuity procedures.

What You Need to Have

• High School Diploma or GED.
• Two-year (2) technical degree and/or a minimum of four (2) years of experience working in network operations, telecommunications, data center operations, or a similar technical environment.
• Basic understanding of TCP/IP and network utility tools.
• Experience using Windows operating systems and related computer hardware.
• Strong verbal and written communication skills.
• Ability to prioritize duties effectively during high-pressure situations.
• Understanding of telecommunications delivery and access methodologies, with emphasis on wireless and IP-related technologies.
• Strong customer service, analytical, communication, and time-management skills.
• Ability to work independently while also contributing effectively as part of a team.
• Industry-recognized certifications such as CompTIA A+ or CompTIA Network+ are preferred.
• Regular, punctual, and consistent attendance

How to apply

Still Interested? Apply today!

This job announcement closes on Friday, November 20, 2026.

Other

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.