IT Support Engineer
Description
IT support engineer – enterprise monitoring (data centre operations) | Abu Dhabi
We are hiring an IT support engineer to join a data centre operations team supporting a leading UAE financial institution in Abu Dhabi. This is a hands-on, junior to early career role focused on system monitoring, backup operations, and core banking support.
What you will do
Perform daily system monitoring across servers, hardware, applications, and key processes, including uptime checks and verification of scheduled jobs such as backups and DR replication
Execute daily backup operations, ensuring file systems and data are backed up correctly, recovery media is created, and media is recycled
Provide level 1 support across teams, investigating and troubleshooting issues as they arise
Monitor performance and capacity across IT systems, applications, and data centre components
Support core banking end of day activities and generate related reports
Respond to IT, data centre, and database alerts and hardware malfunctions
Track, document, and report incidents accurately
What you bring
Bachelor's degree in computer science, information technology, or computer engineering
0 to 2 years of experience in a similar IT support or data centre operations role
Working knowledge of servers (rack/blade), storage (SAN/NAS, backup and archive), and operating systems including Windows, Linux, and ideally AIX
Exposure to virtualization technologies (VMware, Hyper V, or OpenShift) is an advantage
Banking, finance, or core banking systems exposure is a strong plus
Fluent in Arabic with a good command of English
UAE based or willing to relocate to Abu Dhabi
Strong communication skills and ability to work flexible hours, including shift coverage where required
Why this role
Join a high visibility data centre function supporting critical banking infrastructure, with direct exposure to enterprise monitoring, disaster recovery processes, and core banking operations. A strong stepping stone for engineers looking to build a career in financial sector IT infrastructure.