Technical Support Engineer

Your tasks

1.Provide technical support by responding promptly to customer technical inquiries, coordinating internal and external resources, and following up until issues are resolved. 2.Develop tailored technical solutions based on different customer types and industry requirements, and ensure successful post-sales implementation. 3.Deliver product training and certification programs for customers and technical personnel to enhance their technical capabilities. 4.Collect, analyze, and consolidate customer requirements, and provide feedback to the product team for continuous product improvement and optimization. 5.Analyze customer project requirements, develop technical solutions, assist in preparing tender/bid documents, anticipate potential technical challenges during project implementation, and provide ongoing technical support.

Requirements

1. Bachelor's degree or above in Computer Hardware, Electronic Engineering, or a related
2. discipline. Relevant industry background or work experience is preferred.
3. Familiarity with the smart home industry. Strong presentation and solution demonstration skills.
4. English must be sufficient for daily business communication and work.
5. Project management experience is preferred