Guest Experience Manager
Must-have:Lead
Machine translation — original language: Spanish.Show original
Guarantee memorable and personalized experiences for guests during their stay through the efficient management of service processes, timely resolution of incidents, and the implementation of strategies aimed at increasing satisfaction and loyalty rates, aligned with the organization's quality and service standards.
Requisitos:
- Bachelor's degree in Tourism, Hospitality, or a related field.
- Advanced English (oral and written).
- Extensive knowledge and experience in AAA Five Diamond and Forbes Travel Guide service standards.
- Solid knowledge of reception processes (check-in / check-out).
- Leadership oriented towards guest satisfaction and loyalty.
Habilidades/Competencias
- High level of organization and follow-up
- Ability for conflict management and resolution.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail and focus on personalizing the guest experience.
-Requerimientos-
- Minimum education: Higher education - Bachelor's degree
- 2 years of experience
- Languages: English
- Age: between 30 and 50 years old
Palabras clave:
lider, jefe, gerente, manager, director, chief, lead, jefatura, regente