Service and Aftersales Technical Manager / Colina
About the company
An important company dedicated to the manufacturing and commercialization of industrial cleaning equipment and solutions is looking for a Service and Aftersales Technical Manager to join its operation in Chile. The position will be responsible for leading and coordinating the technical service and aftersales operation, ensuring service quality, operational continuity, and adequate customer service. We are looking for a profile with a solid technical base, problem-solving capacity, and leadership, with a willingness to be actively involved in the field and work closely with the technical team.
Your tasks
- Lead, coordinate, and manage the technical team in the field, monitoring their activities and ensuring the quality and continuity of the service.
- Supervise maintenance services, contract compliance, and service levels, managing warranties and technical claims.
- Actively participate in the resolution of contingencies and technical problems, both in the field and remotely.
- Manage and control the inventory of parts, spare parts, and equipment, ensuring availability and coordinating aspects associated with warehouse, logistics, and supply.
- Contribute to the development of the aftersales business, driving the sale of spare parts, services, and maintenance contracts.
- Support the commercial area in technical demonstrations and equipment commissioning.
- Coordinate the technical training and formation of operators and technicians.
- Monitor operational and service indicators, supporting the management and continuous improvement of the area.
Requirements
Education as an Ingeniero/a de Ejecución, Técnico/a Universitario/a, or Professional in Electromecánica, Electricidad, Mecánica, Industrial, or related technical degrees. Minimum 4 to 5 years of experience leading and managing technical teams in the field. Experience in maintenance, technical service, or support of machinery, industrial equipment, or similar. Experience in management and control of inventories for spare parts, parts, and equipment. Experience or knowledge in service contract administration. Proficiency in CRM and/or ERP. Excel at an intermediate-advanced level. English with the ability to read and understand manuals and technical documentation. An intermediate or higher level will be valued. Must have a valid class B driver's license. Desirable experience or knowledge in Supply Chain, imports, and budget management.
- Minimum education: Universitaria / I.P. / C.F.T.
- years of experience
- Driver's licenses: B
What we offer
Benefits: Assigned company vehicle, complementary health insurance, lunch, and Fiestas Patrias and Christmas bonuses.
Other
Conditions On-site modality. Workplace: Colina, Región Metropolitana. Jornada Art. 22.