Head of Technology Governance

Are you passionate about technology and innovation? 💡 At Grupo SysMap – which brings together SysMap Solutions, TriggoLabs, and triggo.ai – we believe that great results are born from incredible people.

We are a Brazilian technology company that, since 1999, has been helping organizations overcome complex challenges and accelerate their digital transformation.

Our operations span various segments, such as Telecom, Retail, Education, Finance, Industry/Cosmetics, and Energy, always focusing on innovative and high-impact solutions.

👉 Apply now and build the future of technology with us!

Responsibilities and duties

• Define, implement, and evolve the Technology Governance framework, ensuring balance between control, delivery speed, and risk management;
• Structure and conduct governance forums, committees, and technological decision-making processes, promoting transparency and alignment between areas;
• Lead technology portfolio management, supporting initiative prioritization, capacity management, and investment allocation;
• Define and improve intake processes, demand qualification, impact assessment, prioritization, and monitoring of initiatives;
• Conduct IT service governance based on ITSM best practices, ensuring operational efficiency and service quality;
• Manage change, incident, problem, and request processes, ensuring operational stability in critical environments;
• Establish risk classification criteria, change management, rollback plans, and production environment governance;
• Lead post-incident analysis processes (post-mortem), promoting a culture of continuous learning and operational improvement;
• Ensure the evolution and reliability of the CMDB, technological inventory, and IT asset management;
• Structure and sustain architecture governance, promoting practices such as ADRs (Architecture Decision Records) and RFCs (Request for Comments);
• Ensure alignment between enterprise architecture, Domain-Driven Design (DDD), microservices, microfrontends, and technological evolution strategies;
• Define, monitor, and evolve technology performance indicators, including DORA metrics, quality, availability, predictability, and value generation;
• Implement a management culture based on data, evidence, and performance indicators;
• Define guidelines, controls, and processes for Artificial Intelligence Governance and AI-Driven Development Lifecycle (AI-DLC);
• Ensure traceability, risk management, assessment, and compliance of Artificial Intelligence-based solutions;
• Structure governance mechanisms for the responsible use of AI, including inventory management, risk classification, and model auditing;
• Lead FinOps initiatives, promoting economic efficiency, cost optimization, and financial management of technological environments;
• Define cost control standards in cloud, including tagging, showback, chargeback, and consumption monitoring;
• Ensure business continuity processes, disaster recovery, and operational resilience;
• Define criticality classifications, RTO and RPO indicators, and periodically tested recovery plans;
• Identify, assess, and communicate technological risks in a structured manner to leadership and executive committees;
• Ensure adherence to LGPD, CVM regulations, Central Bank, and other applicable regulatory requirements;
• Support internal and external audits, ensuring the availability of evidence, controls, and process traceability;
• Conduct governance of suppliers, strategic partners, and third-party risk, including due diligence, contract management, and SLA monitoring;
• Ensure segregation of duties controls, privileged access management, and identity governance in partnership with Information Security areas;
• Define and maintain policies, standards, procedures, and corporate norms related to Technology, Software Engineering, and Governance;
• Promote training, communication, and dissemination programs of governance practices for technical teams and business areas;
• Act as the main reference in Technology Governance, supporting strategic decisions related to digital transformation, operational efficiency, risks, and compliance.

Requirements and qualifications

• Practical experience leading or governing multiple squads in mature agile environments, using Scrum, Kanban, SAFe, or equivalent frameworks;
• Proven track record of increasing predictability, operational efficiency, and continuous improvement of delivery flows;
• Solid knowledge in Platform Engineering, with experience in internal development platforms, golden paths, self-service, CI/CD, and Infrastructure as Code (IaC);
• Ability to transform governance processes into automations, standards, and scalable mechanisms, reducing dependence on manual controls;
• Consolidated experience in ITSM, including change, incident, problem, service request, CMDB, and service catalog management;
• Experience in the operation and evolution of change and incident management processes in mission-critical environments;
• Experience with ITSM tools applied to corporate operations;
• Knowledge of AWS environment governance, including landing zones, account management, security policies, observability, tagging, and cost control;
• Fluency in Domain-Driven Design (DDD) concepts, including domain modeling, bounded contexts, and integration between contexts;
• Ability to participate in and lead architecture discussions based on digital platform and technological governance principles;
• Knowledge of microfrontends architectures, including versioning, shared design systems, application composition, and deployment independence;
• Experience with Artificial Intelligence applied to the development lifecycle (AI-DLC), including the definition of guidelines, controls, and governance mechanisms;
• Knowledge of risks associated with the use of AI, including privacy, intellectual property, response quality, and information security;
• Experience in highly regulated and mission-critical environments, where availability, compliance, and risk management are strategic factors;
• Experience with LGPD, audits, internal controls, and applicable regulatory requirements;
• Experience in defining and monitoring portfolios, KPIs, OKRs, and data-driven prioritization mechanisms;
• Ability to support investment and governance decisions based on metrics, indicators, and results analysis;
• Completed degree in Computer Science, Engineering, Information Systems, or related fields;
• Advanced English for frequent interaction with international teams, suppliers, and operations.

Differentials

• Experience in the financial market, especially in the Investment, Asset Management, Wealth Management, or Banking segments;
• Knowledge of processes related to B3, custodian, quote closing, financial integrations, and critical operational windows;
• Experience with CVM, Central Bank, and other financial market regulatory bodies;
• Experience or certification in FinOps practices and financial governance of cloud environments;
• Knowledge of Data Governance, including data catalog, lineage, quality, and data products;
• Track record of automating controls and replacing manual processes with automated policies and validations;
• Experience with Enterprise Architecture, Capability Mapping, and corporate architecture models;
• Certifications such as ITIL, COBIT, SAFe, Lean Portfolio Management, or equivalents;
• Postgraduate degree or MBA in IT Governance, Technology Management, Digital Transformation, Risk Management, or related areas.

Additional information