Customer Support Analyst

Location: Zone 12, Guatemala City – Hybrid Contract Type: 9 months

Job Description:

Join our team! We are looking for Customer Support Analysts to assist automotive dealerships that use digital sales platforms, websites, CRM systems, and inventory management tools. You will handle customer inquiries via phone, email, and chat, helping resolve issues related to leads, quotes, user access, and online sales processes.

Key Responsibilities:

• Provide technical-functional support to dealerships on CRM and digital sales platforms
• Diagnose and resolve issues related to user access, inventory sync, and system functionality
• Follow up on cases until resolution, documenting each interaction
• Support lead management, sales, and digital marketing processes

Requirements:

• University student
• English level B2 or higher (required)
• 1 year of experience in software support, web platforms, or customer service
• Excellent communication and problem-solving skills
• Ability to work under pressure and manage multiple priorities

Nice to have:

• Experience with Salesforce, ServiceNow, JIRA, or Zendesk
• Knowledge of CMS or website administration
• Experience in the automotive or retail industry

Schedule:

9:00am – 6:00pm

Work Mode:

Hybrid (2 days in office)

Apply now and become part of our team!.

-Requerimientos-

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Capacidad de análisis, Crm, Salesforce, Soporte al cliente, Atención al cliente
• Palabras clave: apoyo, support, soporte, analista, analyst