Accounting Support Analyst

Location: Zone 12, Guatemala City – Hybrid Contract Type: Fixed-term

Job Description:

We are looking for Accounting Support Analysts to assist customers with accounting-related inquiries, supporting month-end and year-end close processes. You will handle cases via phone, email, and chat, resolving questions and following up until resolution.

Key Responsibilities:

• Provide customer support on accounting-related matters via phone, email, and chat
• Support month-end and year-end financial close processes
• Apply case management and escalation processes
• Identify recurring issues and recommend process improvements

Requirements:

• English level B2 or higher (required)
• 1+ year of experience in accounting support, billing, or customer service (call center experience preferred)
• Knowledge of basic accounting principles
• Advanced Excel and Microsoft Office skills
• Strong analytical skills and attention to detail

Nice to have:

• Knowledge of GAAP
• Experience with ERP/accounting systems (SAP, Oracle, NetSuite) or CRM (Salesforce)

Schedule:

8:00am – 5:00pm

Work Mode:

Hybrid (2 days in office)

Apply now and become part of our team!.

-Requerimientos-

Educación mínima: Bachillerato / Educación Media 1 año de experiencia Idiomas: Inglés Conocimientos: Contabilidad, Crm, Erp, Netsuite, Oracle, Salesforce, Sap Palabras clave: contabilidad, treasury, accounting, tesoreria, apoyo, support, soporte, analista, analyst