Contact Center Agent
Machine translation — original language: Spanish.Show original
About the company
Job Description At Grupo Rosa Negra, we are looking for a person with excellent customer service skills and a service-oriented mindset to join our Contact Center team. The position consists of attending to and guiding our customers through different communication channels, following up on their requests, and managing reservations, seeking to provide clear, friendly, and high-quality attention in every interaction.
Your tasks
Main Responsibilities
- Provide multichannel customer service (calls, email, WhatsApp) to resolve doubts, handle requests, and offer general information.
- Manage reservations for the various business units, ensuring accuracy and quality service.
- Meet performance indicators (service, quality, and productivity).
- Actively participate in a collaborative, results-oriented environment.
Requirements
- Previous experience in Customer Service & Contact Center (minimum 6 months).
- Desirable experience in hospitality, reservations, or premium service.
- Knowledge of multichannel service processes (telephone, email, WhatsApp).
- Focus on service, empathy, and effective problem-solving.
- Intermediate English.
- Clear and professional communication.
- Teamwork, positive attitude, and high adaptability.
- Schedule availability - Afternoon Shift (3:00 - 11:00 pm.)
-Requirements- Minimum education: Upper secondary education - Bachillerato General 1 year of experience Languages: English Age: between 22 and 45 years Knowledge: Call Center techniques, Contact center management Keywords: demostrador, feriante, viajante, agent, representative, agente, representante
What we offer
- Competitive base salary.
- Sales commissions.
- Statutory benefits.
- Constant training.
- Growth opportunities.
- Excellent work environment.