Senior Strategy & Operations Manager

About Grupo QuintoAndar

We are Grupo QuintoAndar, the largest real estate ecosystem in Latin America. Guided by the purpose of helping people love where they live, we create technology and solutions that simplify the entire housing experience, from renting to buying and selling.

We are present in 6 countries (Brazil, Mexico, Argentina, Peru, Ecuador, and Panama) and have a technology hub in Portugal, bringing together more than 3,100 people united by the challenge of transforming the sector. Backed by global investors such as SoftBank, General Atlantic, and Kaszek, we have raised more than US$ 755 million and today we are a company valued at US$ 5.1 billion.

We lead the market transformation by being pioneers in the large-scale application of Artificial Intelligence in the real estate sector. Our platforms sum more than 50 million visits per month, managing more than 350 thousand active rental contracts and mobilizing R$ 20 billion per year.

If you are looking to solve complex problems with autonomy, cutting-edge technology, and large-scale impact, go ahead, you are at home.

To learn more about our history, enter: https://grupoquintoandar.com/es/

Location and Work Model

Our Operations team works under a hybrid model, combining the flexibility of remote work with in-person exchange at our Mexico City office, 3 times per week.

About the Team and the Challenge

We are looking for a Senior Manager of Business Operations with a strong analytical orientation, strategic vision, and high execution capacity to lead the Operations agenda in Mexico.

The main objective of the role will be to translate business priorities into concrete initiatives, ensure disciplined and sustainable execution, and drive improvements in the main performance and revenue drivers.

You will be a key piece in converting strategy into results, ensuring focus, coordination, and follow-up of critical initiatives with a direct impact on business growth.

This role requires a combination of analysis, management capacity, and transversal leadership to work with multiple areas and stakeholders, maintaining operational excellence and a focus on results.

👥 Your team

You will be in charge of a multidisciplinary structure key to the country, leading the following areas:

• Data & BI: Professionals focused on going beyond reporting, transforming information into insights and actionable tools for the business.
• Collections: Supervision of the organization through its local leader to optimize effectiveness and performance objectives.
• Customer Service: Management of the customer service operation to ensure a sustainable experience.

Your Responsibilities

• Drive Performance Impact: Lead the local Operations agenda, building business cases and using data to prioritize initiatives that generate the greatest impact on revenue, productivity, and customer performance. Constantly question processes to gain scalability.
• Lead Projects from End to End: Transform strategy into disciplined execution. Lead critical transversal projects from initial diagnosis and management of work plans with clear milestones, to final implementation, impact measurement, and removal of blockers.
• Transversal Connection and Alignment: Act as the central point of connection between the Mexico business and regional areas. You will be responsible for building alignment between Commercial, Data, Finance, Product, Pricing, and other relevant areas, establishing clear accountability among the different stakeholders.
• Leadership and Transformation: Influence senior stakeholders and drive decisions in complex contexts. Build a high-performance team, promoting a culture of data-driven decision-making and leading change processes.

What we are looking for (Requirements)

• Graduate in university careers such as Business Administration, Economics, Industrial Engineering, Finance, or related fields.
• 5+ years of relevant experience in Business Operations, Commercial Operations, Strategy & Operations, Management Consulting, Revenue Operations, or similar positions.
• Experience leading and developing high-performance teams.
• Proven experience leading complex and transversal projects, coordinating multiple areas and stakeholders.
• Strong understanding of the main business and financial drivers, with the ability to connect operational initiatives with impact on revenue and performance.
• Solid project management skills, including planning, prioritization, governance, and execution follow-up.
• Strong analytical and problem-solving skills, with experience working with KPIs, dashboards, and business data for decision-making.
• Advanced Excel / Google Sheets and experience with reporting and data visualization tools, such as Power BI or similar.
• Excellent communication and stakeholder management skills, with the ability to influence senior interlocutors and drive decisions in complex contexts.
• High level of ownership, autonomy, and action orientation, with the ability to operate in contexts of ambiguity, generate structure, and move from diagnosis to execution.
• Advanced English, oral and written.

It will be valued:

• Experience with Salesforce, Genesys, Botmaker, or similar tools.
• Previous experience in technology companies, digital environments, or high-growth and transformation companies.

How is our Selection Process?

We design a transparent, direct process focused on evaluating your technical and behavioral potential, giving you the opportunity to meet our teams and career paths:

1. Application and Profile Review
2. Talent Acquisition Interview
3. Hiring Manager Interview
4. Business Case
5. Stakeholder Interview 1
6. Stakeholder Interview 2
7. Proposal and Welcome!

Important: We evaluate all applications individually and guarantee a response to everyone. All communication is carried out via email, so make sure to check your inbox and allow emails from the domain @quintoandar.com.br.

Benefits

• Grocery Vouchers
• Teleworking Support
• Medical Insurance
• Life Insurance
• Aguinaldo - 30 days
• Vacation Premium
• Extended Parental Leave
• Day off for birthday, Father's Day, and Mother's Day

Diversity and Inclusion at Grupo QuintoAndar

We value diversity and want everyone to feel welcome here, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our vacancies are open to everyone! You will see some questions about diversity in the registration form. In affirmative action vacancies, the information may be used to verify your alignment with the target audience of the opportunity, which may, in those cases, be eliminatory. For non-affirmative vacancies, this data will be used anonymously, exclusively to monitor and improve our inclusion practices in selection processes and without impact on your candidacy.

Privacy and Data Protection

Grupo QuintoAndar acts in accordance with privacy and data protection laws and guarantees the security of your personal data. To learn more, consult our Privacy Notice for Candidates. If you have doubts or wish to exercise your rights as a data subject, please contact us through our Attention Channel.