Bilingual Collections Manager

About the company

At the Fundación Universitaria Internacional de La Rioja, we believe in the power of education to transform lives. We are looking for people committed to generating a positive impact on society, interested in innovating and contributing from their role to the development of online higher education. Join an institution in full growth and international expansion, recognized for its academic excellence and its commitment to innovation.

Join an institution in full growth and international expansion, recognized for its academic excellence and its commitment to innovation! 🌍✨

Your tasks

We are looking to integrate into our team a Bilingual Collections Manager who will help us accompany our students in managing their financial commitments, ensuring effective payment agreements and contributing to their academic retention.

🎯What will your mission be?* Manage, negotiate, and follow up on the assigned student portfolio, guaranteeing timely collection through financial support strategies, personalized payment plans, and a close and effective service experience with students from other countries.

🔹Main responsibilities* ✅ Perform follow-up and collection management of the assigned portfolio.

✅ Contact students through different communication channels.

✅ Design and negotiate payment plans adjusted to the needs of each student.

✅ Manage payment agreements and follow up on their compliance.

✅ Resolve incidents associated with the financial management of students.

✅ Guarantee the correct application and follow-up of payments.

✅ Work articulately with different areas of the institution to ensure a satisfactory experience for the student.

Requirements

We are looking for a person with communication, negotiation, and service skills, capable of managing conversations in English, generating relationships of trust and solutions that benefit both the student and the institution.

Education

• Graduated Technologists.
• University students in their final semesters.
• Graduated professionals in administrative, financial, commercial, or related areas.

Experience

• Minimum 2 years of experience in telephone collections.
• Experience in managing diverse portfolios.
• Experience in call center, customer service, retention, or portfolio recovery.

Indispensable requirement

• Minimum English level B2.
• Current certification or document evidencing the level achieved.

We will especially value

• Experience in educational, financial, or service institutions.
• Management of performance indicators.
• Knowledge of Excel and technological tools.
• Experience in negotiation and handling objections.

✨Competencies that will make you successful*

• Negotiation
• Effective communication
• Customer service
• Organization
• Proactivity
• Handling objections
• Tolerance to frustration
• Results orientation

What we offer

Why join us? You will be part of a leading institution in online higher education, where your management will directly impact the experience, retention, and success of thousands of students while you develop your career in a dynamic, multicultural, and innovative environment.

✅ Indefinite contract 💰Basic Salary + legal benefits.

✅ Real growth opportunities.

✅ Scholarships of up to 80% to study with us.

✅ Collaborative and multicultural environment.

Other

We invite you to apply to our community as a Bilingual Collections Manager!

🕒 Schedule Monday to Thursday 08:00 AM - 06:00 PM Friday 08:00 AM - 05:30 PM

📍 On-site management with the future possibility of hybrid work.

Fundación Universitaria Internacional de La Rioja-UNIR (hereinafter, "FUC"), will process the personal data that you have provided for the purpose of: managing your participation in selection processes, assessing your profile and, if it fits with other vacancies, sharing it with other companies in the Group.

Detailed information on the processing of your personal data is available in the legal text accompanying the registration form. As the owner of the information, you have the right to know, update, and rectify your personal data and, only when appropriate, to delete or revoke the authorization granted for its processing, through written communications via the address: ppd@unir.edu.co.