Loyalty Advisor / Bilingual

At Fundación Universitaria Internacional de La Rioja, we believe in the power of education to transform lives. We are looking for people committed to generating a positive impact on society, interested in innovating and contributing from their role to the development of online higher education. Join an institution in full growth and international expansion, recognized for its academic excellence and its commitment to innovation.

We invite you to apply to our community as a Loyalty Advisor! What will your mission be? 🚀 Manage the contact and support of students who have interrupted their studies, identifying needs and providing personalized solutions that allow them to resume their education satisfactorily and in compliance with established processes, based on the mission, vision, corporate philosophy, and values of the Foundation, guaranteeing a positive and results-oriented experience.

🎯 What functions will you be in charge of? Contact students who have withdrawn and offer them viable alternatives to resume their studies.

Review the academic record, documentation, and the prospect's profile, as well as verify if they meet the re-entry requirements.

Accompany the student throughout the entire reactivation process, providing the necessary information regarding study modalities, benefits, and financial options.

Perform continuous follow-up with students in the re-entry process, managing information effectively and recording progress in the tools intended for this purpose.

Maintain a customer-centric approach, ensuring that each student feels supported in their return to the institution.

Design promotional flyers for loyalty campaigns.

Provide post-sales follow-up to recovered students, verifying that they have already been contacted and are registered.

💼 What are we looking for? Education: Technician, technologist, professional, or student in administrative, commercial, marketing, communication, or related areas.

Experience: 1 year in customer service or sales, preferably in the educational environment.

💡 Key Knowledge: Consultative sales and negotiation techniques.

CRM management.

Intermediate Excel.

Intermediate or advanced English (B2 or higher). Ability to hold conversations and provide assistance to students in English.

What do we offer? ✨Job stability. ✨Basic salary + legal benefits ✨Full-time workday ✨80% scholarships as an employee if you decide to pursue a degree with us ✨Dynamic and collaborative environment ✨Great growth opportunities

Join an institution in full growth and international expansion, recognized for its academic excellence and its commitment to innovation and the transformation of dreams through education! 🌍✨

Fundación Universitaria Internacional de La Rioja-UNIR (hereinafter, "FUC"), will process the personal data you have provided for the purpose of: managing your participation in selection processes, assessing your profile and, if it fits with other vacancies, sharing it with other companies in the Group. Detailed information on the processing of your personal data is available in the legal text accompanying the registration form. As the owner of the information, you have the right to know, update, and rectify your personal data and, only when appropriate, to delete or revoke the authorization granted for its processing, through written communications to the address: ppd@unir.edu.co. #LI-DJ1