Bilingual Chat Vacation Counselor - 8 Hours
About the company
At Konexo Centro de Contacto de Posadas and external clients, we have the following vacancy:
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Your tasks
Bilingual Chat Vacation Counselor - Afternoon 8 Hours.
You will provide personalized attention through our digital channels Chat and WhatsApp, as well as support for the member service line in contingency cases, with the objective of resolving doubts or assisting in the correct use of memberships and travel options.
Physical requirements of the position *Constant movement on the same floor for doubt resolution with the leader. *Listening and/or reading of client needs. *Oral communication via headset and written communication via computer. *Full use of computer during the entire workday. *Mobility to the workplace via public transport and transport provided by the company in specific locations. *Constant exposure to conflict resolution and client needs.
Requirements
Advanced English C1. Handling of Office suite. Excellent Spelling and Writing in both languages. High School Completed. Desirable experience in customer service.
-Requirements- Minimum education: Upper secondary education - Bachillerato General 1 year of experience Languages: English Age: 18 years and older Knowledge: Microsoft office, Writing, Customer service Keywords: adviser, consejero
What we offer
Base salary plus statutory benefits. Grocery vouchers $1398.64 Variable bonus. Workplace Tres Marías.
Other
Schedule Monday to Friday 2:30 p.m. to 10:00 p.m
Saturday 8-hour service window assigned by operations from 8:00 a.m. to 10:00 p.m.
Sunday 8:00 a.m. to 5:00 p.m.
Rotating day off on the weekend.
Physical position of the work *Corporate office located in Cd. Tres Marías Morelia. *Work on the upper floor. *Work sitting in an ergonomic chair exposed to constant computer and ambient light. *Scheduling of specific breaks. *Employment with rotating days off during the week. *Use of headset for telephone calls, writing via computer equipment.