SAC Receptionist - Brasília/DF

Join Our Team!

We are looking for committed professionals who are passionate about what they do for the position of SAC Receptionist in Brasília/DF.

We work in a transformative way, impacting people's lives daily. If you identify with the proposed challenges, want to join a journey full of learning, and are full of energy, this vacancy is for you!!!

Here, our culture reflects how we act, our values define who we are, and our goals define what we will achieve!

Don't waste time, apply and come be part of this team!

Responsibilities and duties

• You will be responsible for guiding and supporting customers throughout their visit to the shopping mall, ensuring excellent service in an empathetic, agile, cordial, and efficient manner, contributing to an exclusive and personalized experience at the establishment;
• You will provide customer service at the shopping mall's contact points (Vallet, Customer Service, and other service points), in addition to lending power banks and rain kits to customers who request these services;
• You will be responsible for clarifying and guiding customers regarding the Complexo Partage Lago Sul Shopping, operating hours, services offered, promotions, stores, restaurants, events, and specific campaigns. You will assist customers in locating stores, restaurants, products, brands, and spaces within the mall;
• You will support visitors/customers with special needs when necessary. You will provide all logistical and operational support in events, activations, campaigns, and relationship actions carried out by the mall, in addition to recording general occurrences, specific requests, suggestions, and feedback;
• You will contribute to the continuous improvement of the customer experience, acting as the spokesperson for the mall and the focal point of contact between the customer and the complex, offering humanized service in order to build customer loyalty;
• You will be responsible for the careful and cataloged management of lost items, with proper packaging and return upon protocol, in addition to keeping the counter organized and with updated informative materials.

Requirements and qualifications

• Completed high school;
• Previous experience with customer service;
• Basic knowledge of Pacote Office;
• Advanced English;
• Experience in shopping center, retail, or tourism.

Differentials

• Completed higher education in Turismo, Hotelaria, Relações Publicas, or Marketing;
• Fluent Spanish;
• Full availability of schedules;
• Experience in events and activation campaigns;
• Experience in serving VIP customers, Authorities, and Personalities.