Service Desk Supervisor
Machine translation — original language: Spanish.Show original
VACANCY: SERVICE DESK SUPERVISOR!
Zone: Santa Fe, CDMX Samara Modality: 100% on-site Schedule: Monday to Friday from 9:00 a.m. to 7:00 p.m. Attractive base salary Statutory benefits Dining service
What are we looking for?
- Minimum of 3 years of experience in service desk supervision
- Management of technical teams
- Management and monitoring of SLAs and KPIs
- Experience in IT service management / ITSM
- Knowledge in technical support
- Technical English and basic communication
- Degree in Informática, Sistemas, Soporte Técnico, Electrónica, Telecomunicaciones, Redes or related.
What will you do?
- Supervise the daily operation of the service desk
- Distribute workloads and follow up on tickets
- Monitor SLAs, KPIs, and quality of service
- Control backlog and escalations
- Coordinate with support teams, field teams, and providers
- Generate performance reports
- Follow up on the development and performance of the team · Vacante TrabajoCDMX SantaFe Supervisor MesaDeServicio IT SoporteTI TI EmpleoCDMX Reclutamiento.
-Requirements-
Minimum education: Higher education - Bachelor's degree 3 years of experience Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, service