Support Engineer - Level 2

At Kabat One, we are looking for a Support Engineer L2 with a solid technical focus and a high vocation for service to attend to and resolve medium-complexity incidents in production environments. In this role, you will be the key technical point of contact for our clients, ensuring operational continuity and the availability of their systems. You will actively participate in diagnosis, logs analysis, and advanced troubleshooting, working directly on the command line in Linux and Windows environments to maintain the stability of mission-critical services.

Main Requirements

• Education: Bachelor's degree or Engineering in Computer Systems, Informatics, Telecommunications, or a related field (Graduated, Intern, or advanced student).
• Experience: Minimum 1 to 3 verifiable years providing technical support (L1/L2) focused on customer service and resolution of enterprise technical incidents.
• English: Intermediate Technical (capable of reading technical documentation, interpreting error messages, and writing reports or tickets).

Required Technical Knowledge

12 X 12 SHIFTS

• Operating Systems (Intermediate): Administration and support for Linux distributions (Ubuntu, CentOS, Rocky Linux, RHEL) and Windows Server / Windows.
• Command Line and Scripting (Intermediate): Fluent handling of Bash terminal in Linux (navigation, permissions, process management, network diagnosis, logs analysis) and administrative commands in Windows. Basic scripting notions are desirable.
• Networking and Connectivity (Intermediate): Connectivity diagnosis, port review, web services, TCP/IP protocols, DNS, and network troubleshooting tools.
• Monitoring and ITSM Tools (Intermediate): Handling of Service Desk platforms / ticket management and interaction with basic resource and service monitoring tools.

Functions and Responsibilities

• Attend to and resolve L1/L2 technical incidents and requirements from clients, guaranteeing response times and service levels (SLAs).
• Diagnose and correct failures in operating systems and services through the active use of the Linux command line.
• Monitor the status of services, analyze system logs, and validate the correct operation of the client's infrastructure.
• Escalate complex incidents to higher levels (L3/DevOps) when necessary, ensuring clear and precise technical documentation of the previous diagnosis.
• Elaborate and keep the knowledge base updated, writing procedures, solution guides, and technical configurations.

We Offer

• Monthly gross salary $20800
• Hybrid work scheme (CDMX - Polanco / Anzures Zone).
• Schedule from Monday to Friday, 9am to 6pm
• Major Medical Expenses Insurance
• Subsidized dining service
• Statutory benefits, indefinite contract.
• Possibility of growth.

Are you interested in joining the Kabat One team? Apply through this medium by attaching your updated CV.-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte