IT Customer Success Leader

About the company

A leading company in technological solutions with more than 20 years of experience in the market. We value talent and innovation, providing a collaborative work environment and professional growth opportunities for our collaborators.

Job Requirements

• University degree in Information Technologies.
• Minimum 4 years of Experience as a Customer Success Leader.
• Experience in the operation of ticketing platforms, such as JIRA.
• Experience in collaboration with help desk and management of first, second, and third-level support.
• Office suite, Outlook, Slack, JIRA, digital Calendar, One drive: Intermediate - Advanced
• Experience with agile methodologies (Scrum, Kanban, SAFe).
• Intermediate-advanced English

Job Responsibilities

• Supervise and coordinate the project under agile methodologies (Scrum, Kanban, SAFe).
• Manage on-site personnel for direct support to the end user, training, and escalation of operational or adoption risks.
• Guarantee the fulfillment of commitments in time, form, and aligned with the strategic objectives of the control and command center.
• Identify user training needs and understand specific challenges and requirements.
• Plan and organize training sessions on dates and times convenient for users.
• Evaluate user progress through tests, assessments, or practical activities. Execute monthly reviews with project decision-makers to align expectations, objectives, and present results.
• Manage deliverable commitments in a timely and proper manner to be able to execute an adequate billing process in conjunction with sales.
• Manage contracts, agreements, and documentation related to technological providers directly and enforce them with the final client.

Benefits and additional perks

• Monthly salary of $45000 to $50000 gross per month
• Statutory and superior benefits.
• On-site work modality. Schedule from Monday to Friday from 9am to 6pm.
• Professional development opportunities.
• Additional benefits such as subsidized dining service.
• Work area. Colonia Anzures, CDMX.

If you meet the profile, apply through this medium by attaching your CV.-Requirements- Minimum education: Higher education - Bachelor's degree 3 years of experience Age: between 26 and 50 years Availability to travel: Yes Keywords: tecnologias, la, informacion, it